Return & Refund

Thank you for shopping at Sandra Jewelry. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange policy within 14 days from the date you received your package.

Eligibility for Returns and Exchanges:

  • You must initiate the return or exchange within 14 days from the date of delivery.
  • The product must be in its original condition and packaging.
  • Customers are responsible for the return shipping fee.

Return and Exchange Process:

  • Contact our customer support team at mail@sandra-jewelry.com within the 14-day period to request a return or exchange.
  • After approval, you will receive further instructions, including the return address.
  • For exchanges, please contact our customer support team.

Refund Process:

  • Once we receive and inspect the returned item, we will process the refund to your original payment method within 1-3 business days.
  • Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items:

  • Customized items and used products are non-returnable. Please review product details carefully before ordering.

Damaged or Defective Items:

  • If you receive a damaged or defective product, contact us immediately at mail@sandra-jewelry.com. We will offer a replacement or refund.