Return & Refund

Thank you for shopping at Sandra Jewelry. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange policy within 14 days from the date you received your package.

Eligibility for Returns and Exchanges:

• You must initiate the return or exchange within 14 days from the date of delivery.
• The product must be in its original condition and packaging.
• Customers are responsible for the return shipping fee.

Return and Exchange Process:

• Contact our customer support team at mail@sandra-jewelry.com within the 14-day period to request a return or exchange.
• After approval, you will receive further instructions, including the return address.
• For exchanges, please contact our customer support team.

Refund Process:

• Once we receive and inspect the returned item, we will process the refund to your original payment method within 1-3 business days.
• Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items:

• Customized items and used products are non-returnable. Please review product details carefully before ordering.

Damaged or Defective Items:

• If you receive a damaged or defective product, contact us immediately at mail@sandra-jewelry.com. We will offer a replacement or refund.