Return & Refund
Thank you for shopping at Sandra Jewelry. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange policy within 14 days from the date you received your package.
Eligibility for Returns and Exchanges:
- You must initiate the return or exchange within 14 days from the date of delivery.
- The product must be in its original condition and packaging.
- Customers are responsible for the return shipping fee.
Return and Exchange Process:
- Contact our customer support team at mail@sandra-jewelry.com within the 14-day period to request a return or exchange.
- After approval, you will receive further instructions, including the return address.
- For exchanges, please contact our customer support team.
Refund Process:
- Once we receive and inspect the returned item, we will process the refund to your original payment method within 1-3 business days.
- Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items:
- Customized items and used products are non-returnable. Please review product details carefully before ordering.
Damaged or Defective Items:
- If you receive a damaged or defective product, contact us immediately at mail@sandra-jewelry.com. We will offer a replacement or refund.